Terms & Conditions

TERMS AND CONDITIONS FOR JOHN3V3 HATS WEBSITE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By accessing this website, you agree to these terms and conditions. If you do not agree with them, you may not use or access this website.

www.john3v3hats.com belongs to John3V3 Hats a duly registered company under The Companies And Allied Acts with registration number ..... on 28th February 2013.  

  1. ELIGIBILITY

Use of john3v3hats.com website is available only to persons who can form legally binding contracts under the Nigerian governing Laws. If you are a minor i.e. under the age of 18years, you shall not be able to enter into a legally binding contract with john3v3hats.comor use john3v3hats.com Website. As a minor if you wish to use or transact business on john3v3hats.com website, such use or transaction may be made by your legal guardian or parents. john3v3hats.com reserves the right to terminate your transaction and refuse to provide you with access to john3v3hats.com website if it is brought to john3v3hats.com notice that you are a minor i.e. under the age of 18years

  1. Purchasing

When purchasing an item on www.john3v3hats.com you will be required to open an account with us and provide us with some compulsory personal information.

Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us are true, accurate and up to date in all respect  and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we will ask you to create a password, unique to you to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information.JOHN3V3 HATS shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

  1. ACCEPTANCE OF YOUR ORDER

JOHN3V3 HATS shall only be under obligation to supply the products purchased through this website. JOHN3V3 HATS will honour purchases from its website as long as we have such products in stock  and the buyer has fully paid for the item, inclusive of delivery charges.

If items that you purchased are out of stock, subject to a delay or the price is higher than that shown on your order, we will contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to our email, telephone call or SMS, we will continue to process the remaining items on your order if any. We will not supply a substitute product without your express authority.

  1. PAYMENT FOR GOODS

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we receive full payment into our designated account and a confirmation email sent to you.

During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

All card payments are subject to authorisation by your card issuer.  

All products ordered will remain the property of JOHN3V3 HATS until we have delivered the products to the address specified by you.

If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within the stipulated time (3 days for Lagos metropolis and 3-5 days for Lagos suburbs), we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

  1. SHIPPING AND DELIVERY

Shipping Type

Period of Days

Locale

Rate

Standard

3-5 Days

Within Lagos State

1,000

Express

1-3 Days

Within Lagos State

1,500

Standard

3-10 Days

Outside Lagos

2000

Express

3-5 Days

Outside Lagos

2500

 

Presently, we DO NOT ship outside of Nigeria but hope to do so in the shortest possible time.

We are working on providing you with cheaper shipping rates.

However, we know it is more important to you that we deliver your goods through a trusted, safe and reliable courier company.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

  1. DELAYS

Where the supply of your product(s) is delayed or prevented for reasons beyond our control (for example, higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

  1. CHANGES TO YOUR ORDER

Changes to orders are not possible after goods have been despatched. Return of correctly despatched good(s) in good condition shall be at your expense 

  1.  CANCELLATION POLICY

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following:.

  • We do not refund, accept returns for goods supplied accurately and in good condition  such sales are final
  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by  phone or email only) within 24 hours of your receipt of the product.
  • It is important you take a picture of the item, clearly showing the damaged area.
  • You must return the products to us within 3-5 working days (for residents within Lagos metropolis and within 3-7 working days for residents outside Lagos metropolis) after informing us that the products are damaged or have been incorrectly supplied. If the products are not returned within the above stated time, we shall not be liable to you.
  • Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
  1. RETURNS/EXCHANGE/REFUND POLICIES

Returns

We can only accept returns for the following reasons

  • If we sent you the wrong size
  • If we sent you the wrong item
  • If we sent you a damaged item

Refunds

We DO NOT offer cashback. We only do exchanges for qualifying purchases (damaged good(s) on delivery, wrong product(s) or wrong size(s).

Exchanges

We do exchanges only for goods sent to you damaged, wrong size(s), wrong product(s). All other sales are final.

At the moment, we can only accept returns for goods shipped to Lagos state address. There is therefore NO returns for good(s) shipped outside Lagos state for now

For shipments to Lagos state addresses only, items that qualify for return may be returned within 48 hours for residents within Lagos metropolis or 3 working days for residents outside Lagos from the date you sign for the delivery.

Before you return a purchase you must notify us within 24 hours of receiving it and obtain a Return Authorization Reference number from our website.

 Please include your original receipt in the returned parcel.

You must write your Return Authorization Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact one of our customer care representatives who will be happy to talk you through our returns procedure, simply call ………………………...

JOHN3V3 HATS will only exchange an item for the same item in a different size, subject to availability.

If a different garment is desired you must place this as a new order.

Returns cannot be accepted after the stipulated time frame.

Please send all returns to CUSTOMER SERVICE, JOHN3V3 HATS NO.15 MAITAMA SULE STREET, IKOYI, LAGOS.

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We DO NOT accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at his/her expense. .

JOHN3V3 HATS is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

  1. COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on www.john3v3hats.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. We therefore do not accept liability for any colour differences noticed.

  1. THE WEBSITE

Given the unpredictability of technology and the online environment, JOHN3V3 HATS  makes no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, and withdraw any part of our site or to update product information at any time if we consider it necessary.

  1. JURISDICTION

This website is controlled and operated by JOHN3V3 HATS in Nigeria. These terms and conditions and all matters connected with any order you place on our website are governed by Nigerian law.

  1. USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is STRICTLY FORBIDDEN. Impersonation of others, including a JOHN3V3 HATS or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

  1. COPYRIGHT

This website is owned and operated by JOHN3V3 HATS. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to JOHN3V3 HATS and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of JOHN3V3 HATS.

JOHN3V3 HATS is proud to feature the works of many distinguished fashion designers, make up artist, hair stylists and photographers throughout our website. Please be aware that each of various trademarks, product names, company names, fashion accessories and cosmetics etc. represented on the JOHN3V3 HATS website are the property of their individual owner-companies.

  1. TRADEMARKS

All trademarks, service marks and trade names of JOHN3V3 HATS used on the site are trademarks or registered trademarks of JOHN3V3 HATS

  1. TYPOGRAPHICAL ERRORS

In the event that a JOHN3V3 HATS   product is mistakenly listed at an incorrect price, JOHN3V3 HATS   reserves the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. JOHN3V3 HATS  reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, JOHN3V3 HATS shall issue a credit to your credit card account in the amount of the incorrect price.

  1. NOTICE

We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.

  1. PARTICIPATION DISCLAIMER

We do not and cannot review all communications and materials posted to or created by users accessing the site, and we are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, JOHN3V3 HATS is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, JOHN3V3 HATS reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to JOHN3V3 HATS  in its sole discretion.

  1. LIMITATION OF LIABILITY AND INDEMNITY

Except in relation to our contractual obligations to supply products  following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

  1. THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of JOHN3V3 HATS. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of our web site and the links placed upon it and therefore request any feedback on not only our site, but for sites we link to as well (including if a specific link does not work).

  1. ASSIGNMENT, WAIVER AND THIRD PARTY RIGHTS

We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions.  Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.  Any updates or amendments will be posted on the Website.

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

  1. FORCE MAJEURE

There shall not be any liability attached for any inability to carry out any obligations under this terms and conditions, if is attributable to an event of force majeure including systems downtime, server failure, strikes or lock outs, war, flood, and other acts of God.

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